If a new item is not right for you, or arrives with a problem, contact us so the request can be reviewed.
Thirty-day request window
Submit a request within 30 days after delivery. Eligible change-of-mind goods must be new and unused. Damaged, defective, incorrect, incomplete or materially misdescribed goods can also be reviewed, and applicable consumer rights remain available.
Approval and return method
Contact us before mailing anything. We will confirm eligibility and provide the correct return address; the public business address is not automatically the returns warehouse. A free prepaid return label is included in the parcel. If it is missing or lost, ask us for assistance. No restocking fee is charged.
Exchanges
Eligible exchange requests are accepted after review and are subject to available stock.
Refunds
After approval, the refund is processed or initiated to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit.
Start a request by emailing cikuyewe82@gmail.com with the order number, reason and supporting photographs when relevant.